Business/Systems Analyst w/SFDC – Salesforce.com (Cloud) – Needed

———- Forwarded message ———-
From: Raj, Satya
Date: Wed, Apr 3, 2013 at 3:03 PM
Subject: Business/Systems Analyst w/SFDC – Salesforce.com (Cloud) – Needed

Hi Ben,
I recently came across your resume posting on the internet and was
wondering if you are still available or interested in hearing about
other career opportunities? Below is a job description I would like to
discuss with you. If you or someone you know might be interested in
hearing more about this or other career opportunities please email me
a word version of you resume along with the best time and number to
reach you at.

Job Title: Business/Systems Analyst w/SFDC – Salesforce.com (Cloud)
Location: Santa Clara, CA
Duration: 3 months contract-to-perm
SR# 164250

Job Description
The Cloud Customer Relationship Management (CRM) Business/Systems
Analyst will be joining a team of IT professionals who will be
focussed on delivering cloud based CRM solutions for various Intel
business groups. We are looking for someone with a strong experience
in CRM technologies, specifically Salesforce.com and related cloud
products. As the subject matter expert, the individual will own
front-line engagement with various Intel business groups to understand
their AS-IS business process landscape, customer relationship
management (CRM) requirements and recommend solutions by mapping it
back to Salesforce.com (SFDC) capabilities. This is a hands-on job
that requires thorough knowledge on industry best practices to
implement SFDC solutions. Successful candidate will have the
experience to configure SFDC per business needs! , see through Product
Life Cycle (PLC) phases – start from inception through production
support by working closely with senior managers, business
representatives, developers and administrators. The role also demands
experience in drafting the test strategy, test plans, hands-on
execution of test scripts and User Acceptance Testing (UAT)
facilitation in an agile fashion. Should have deep experience in Data
Migration and Integration (SSO and web services)

Responsibilities
Collect, draft AS-IS business process and tools landscape and map it
to cloud based SFDC CRM solutions
Work with business to extrapolate and refine requirements and provide
leadership in the decision making process by applying agile/lean
techniques
Play the role of a product owner – create and groom product backlog
Define and write use cases/user stories/test cases to capture the
requirements and eventually test it and sign off
Configure SFDC per business requirements and use cases
Work with wider IT/technical team members to shape up the SFDC
solution to co-exist/integrate with on-premise enterprise solutions

Skills/Experience requirements
6 to 10 years of relevant consulting/systems/business analysis experience
Experience in creating and developing strategic test plans, cases and reports
Experience defining business solutions leveraging SFDC
In-depth understanding of the capabilities and constraints of the SFDC
CRM application
Practical experience in full SDLC – From solution definition, solution
architecture definition to design, development and testing of the SFDC
application
Creation of data migration plan, data migration scripts for Data
Migration from Other CRM to Salesforce.com
Experience in enterprise application/services/data integration (SSO,
master data, web services)
Experience with third-party tools (e.g. SFDC Excel Connector, SFDC
Data Loader, etc)
Experience with the SFDC toolkit (e.g. Visual force, Apex, S-controls,
Triggers, Chatter, Apex Data Loader, Apex Explorer, etc.)
Applied knowledge of CRM and the Sales, Service and Marketing
functions, preferably within the semi-conductor industries
Experience in Agile/SCRUM (Certified SCRUM Product Owner) highly desired

Education
Bachelors/Masters in Computer Science/IT/Business Management

Thank you,

Satya Raj | Sr. Technical Recruiter | Insight | Insight.com
t. 480.463.3063| f. 480.760.9239 | garrett.shah@insight.com

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